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Market Shoppers Charter for Bradford and District Markets

The Council and Market traders want you to enjoy your experience when shopping at Bradford Markets. We hope that you will find the stallholders courteous and helpful and that the wide choice and variety of goods and services represent good value.

It is our intention that you will not have any problems with the purchases, but should any problem arise the law entitles you to certain protection when shopping in the Market.
  • Goods sold must not be faulty or damaged and must work satisfactorily.
  • Goods must be safe and fit for the purpose for which they are bought.
  • Goods must be as described either verbally or on the label or packaging or otherwise.
  • Services must be as described and carried out in a proper manner with the provider using reasonable skill and care and carried out within a reasonable time and at a reasonable price.

However, you are NOT legally entitled to a refund or compensation if:
  • You simply changed your mind over the colour, style, size etc. of the article, seen a cheaper product elsewhere or have no further use for the goods.
  • The goods contained defects, which were made known to you at the time of purchase or as described by a notice.
  • The goods have been mistreated or used for a purpose for which they were not intended.

If you are not satisfied with the goods or services you have received from any trader whilst shopping in the Market, you should follow these procedures:

  1. Approach the stallholder concerned, taking with you any receipts and explain the problem quietly and calmly. In most instances the problem is usually satisfactorily resolved at this stage.
  2. If you cannot remember the stall location you can call the Markets main office on 01274 432245 or email bradford.markets@bradford.gov.uk and a member of staff will be pleased to assist you.

Please note Bradford MDC has no legal responsibility or liability concerning any dissatisfaction which you may have with any purchase.

This is just a brief outline of some of your legal rights. If you have a problem, you are free to obtain professional advice. Free and impartial advice on any consumer protection matter can be obtained from:

Trading Standards
Directorate of Neighbourhood Services
P.O. Box 257
The Council House
College Road
Doncaster
DN1 1RN
Phone: (01302) 737529
Fax: (01302) 737950
E-mail: trading.standards@doncaster.gov.uk